Dental Nurse Network Academy

Complaints handling within the dental practice

The aim of this activity is to help the learner understand the reasons for complaints and responsibility of the dental team when a complaint arises. One hour of verifiable CPD awarded upon completion.

(1) 5.0 average rating

Communication skills for the dental team

An overview of the benefits of good communication skills, different communication methods, barriers that may arise to successful communication and consideration of how to overcome these barriers. One hour of verifiable CPD awarded.

Mentorship and team development

This course aims to consider the benefits of mentorship within the dental team and ways to support and promote team development for the benefit of the practice and patients. One hour of verifiable CPD awarded upon completion.

Stress management for the dental team

To provide a brief overview of the effects that stress can have on the individual and the ways in which time management strategies can help to alleviate stress. One hour of verifiable CPD awarded upon completion.

Planning Team Meetings

To provide an overview of the benefits of regular team meetings, the information that they should include, and how to prepare and plan for them. One hour of verifiable CPD awarded upon completion.

Dental Team Inductions

To consider the importance of clear and full inductions to new members of the dental team and look at the overall process and procedures for inductions. One hour of verifiable CPD awarded upon completion.