Complaints handling within the dental practice
The aim of this activity is to help the learner understand the reasons for complaints and responsibility of the dental team when a complaint arises. One hour of verifiable CPD awarded upon completion.
Instructor(s)
Stephanie Carter RDT, RDH, DTLLS, IQA, MDTFEd.
Tutor, Assessor and Internal Moderator
Stephanie is a registered dental hygienist and therapist and holds a Level 7 Qualification in Leadership and Management and a level 5 teaching diploma. She is a qualified assessor, internal moderator (quality assurance) and a qualified CPR and medical emergencies trainer. She is a passionate educator, a member of the faculty of dental trainers and has over 20 years experience in the dental industry.