Learning Objectives

GDC Development Outcome A

  • Be able to explain the benefits of good, effective communication

  • Be able to describe communication models

  • Be able to explain the advantages and disadvantages of different communication methods

  • Be able to describe good communication skills

  • Be able to explain barriers to good communication and ways to overcome them


Stephanie Carter RDT, RDH, DTLLS, IQA, MDTFEd.

Tutor, Assessor and Internal Moderator

Stephanie is a registered dental hygienist and therapist and holds a level 5 teaching diploma. She is a qualified assessor, internal moderator (quality assurance) and a qualified CPR and medical emergencies trainer. She is a passionate educator, a member of the faculty of dental trainers and has over 18 years experience in the dental industry.

Course curriculum

  • 1

    Communication skills for the dental team

    • Presentation Slides

    • Course Tutor

    • Introduction

    • Benefits

    • Models of Communication

    • Communication Methods

    • Communication Methods Advantages

    • Communication Methods Disadvantages

    • Good communication skills

    • Communication Barriers

    • Further Reading

    • Test your learning

    • Reflective learning

    • Feedback