Instructor(s)

Stephanie Carter RDT, RDH, DTLLS, IQA, MDTFEd.

Tutor, Assessor and Internal Moderator

Stephanie is a registered dental hygienist and therapist and holds a Level 7 Qualification in Leadership and Management and a level 5 teaching diploma. She is a qualified assessor, internal moderator (quality assurance) and a qualified CPR and medical emergencies trainer. She is a passionate educator, a member of the faculty of dental trainers and has over 20 years experience in the dental industry.

Course curriculum

  • 1

    Conflict Resolution & Problem Solving

    • Presentation Slides

    • Aim & Objectives

    • Introduction

    • Reflection Time 1

    • Facing Conflict Part 1

    • Reflection Time 2

    • Facing Conflict Part 2

    • Reflection Time 3

    • Facing Conflict: Our Role

    • Problem Solving

    • Final Reflection

    • Resource: Template Problem Solving Form

    • Further Reading

    • Test your learning

    • Reflective learning

    • Feedback