Providing Excellent and Ethical Education Services since 2010

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Stephanie Carter RDT, RDH, DTLLS, IQA, MDTFEd.

Tutor, Assessor and Internal Moderator

Stephanie is a registered dental hygienist and therapist and holds a level 5 teaching diploma. She is a qualified assessor, internal moderator (quality assurance) and a qualified CPR and medical emergencies trainer. She is a passionate educator, a member of the faculty of dental trainers and has over 18 years experience in the dental industry.

Course curriculum

  • 1

    Complaints handling within the dental practice

    • Aim & Objectives

    • Introduction

    • Why do patients complain?

    • Handling complaints

    • Team meetings

    • Dental Complaints Service

    • How to reduce the risk of a complaint

    • Communication skills

    • Communication skills

    • Conclusion

    • Test your learning

    • Reflection

    • Feedback