Complaints handling for the Dental Team

The aim of this activity is to help the learner understand the responsibility of the dental team when a complaint arises and the steps to take to avoid complaints where possible. One hour of verifiable CPD awarded upon completion.

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Instructor(s)

Melanie Pomphrett MSc, PGCE, RDH

Head Tutor

Melanie is a registered dental hygienist and qualified tutor. She holds a Master's degree in Professional Dental Practice, a Postgraduate Certificate in Education, an Advanced Diploma in Dental Nursing and a Foundation Degree of Science in Oral Health Science. She is the head tutor and one of the support tutors for the course. Melanie is passionate about dental education and is a dedicated tutor.