Stephanie Carter RDT, RDH, DTLLS, IQA, MDTFEd.

Tutor, Assessor and Internal Moderator

Stephanie is a registered dental hygienist and therapist and holds a Level 7 Qualification in Leadership and Management and a level 5 teaching diploma. She is a qualified assessor, internal moderator (quality assurance) and a qualified CPR and medical emergencies trainer. She is a passionate educator, a member of the faculty of dental trainers and has over 20 years experience in the dental industry.

Course curriculum

  • 1

    Complaints Handling

    • Presentation Slides

    • Introduction

    • What Is a Complaint?

    • Why Do Complaints Happen?

    • How Can We Prevent Complaints?

    • GDC Principles of Complaints Handling

    • How Do We Handle Complaints?

    • Complaints Record-Keeping

    • Test your learning

    • Feedback

    • Reflective learning